1 : 1) How can I make a club shop with Zoti ?
We can provide you with EXPRESS SHOP straightaway if you partner up with us for your club wear , contact us on firstname.lastname@example.org for further information and just put the topic of your e-mail EXPRESS SHOP
2 : How does the shop operate ?
- Shops are open for 2-4 weeks window (on agreement with club) and orders collected after closure for production and produced and delivered within 6-7 weeks after the closing to the clubs provided address.
3 : Why Combined Orders rather than individual orders for process ?
- We provide service on interest of the club and such service is chosen by the Club.
- Clubs uniform is unique and to ensure we provide high quality product with full flexibily of design , material choice , personalization it has been decided between Zoti and the Club to provide an Online shop different to any other.
4 : What is the lead time?
- Orders are proceed and dispatched to arrive with the appointed member of the club within 6-7 weeks.
5 : What are sizes ?
- All items are available in unisex size but total availability of ladies sizes in majority items.
- View quick size chart http://www.zotisports.com/up/garment/Size-Chart-Final-File.jpg
- We run standard UK sizes on all our items
6 : What are available cuts ?
- Unisex items with straight cuts
- Ladies items with ladies cut
- Pro-Fit items with fitted cuts accordingly
7 : Can I personalize my products ?
- Most items available with possibility of Initials , names and numbers option.
- You can click on the box next to your item and if it is available for text , that option will be available for personalization on the product
8 : Standards
- Initials are only available up to 6 letters , anything more than 6 letters will be regarded and charged for a name
- You may not be able to type more than 6 letters in the “INITIALS” section and you will have to put it in the “NAMES” section if available
- We used capital letters for all our personalization
- Numbers or any other invalid font is not allowed in the INITIALS or NAME section
9 : Initials and Names etc.
- Our standard right chest Initials are 1cm high letters unless agreed otherwise with the club.
- They apply on right chest/leg under the Zoti logo unless agreed otherwise with the club.
10 : How are the orders packed ?
- Each order is packed according to items you have placed with a copy of your invoice accompanied
11 : Any additional delivery charges?
- If the orders are delivered to the Club , we will not ask for any additional "delivery/postage" charges
12 : Where do we deliver?
- We deliver to "single" address provided by the club for all deliveries.
13 : What are opening times of the shop?
- Opening are based on the selected dates by the club.
- We suggest Clubs to open the shop 2-3 times a year and give the maximum possible opportunity to members to purchase during the main times of Pre-Season and Pre-Christmas
14 : How do I pay ?
- All shops are operated easy and quick payment solution through paypal , alternatively you can pay through credit card which you can see the link when you are guided to the paypal section and simply go to “ PAY WITH MY CREDIT CARD”
15 : The shop is not reacting to my browser ?
- Our shop is compitable all latest version of software through major browsers , however , we recommend you to use Google Chrome. If you the browser may not react it may be simply the case of you updating your browser to the latest version
16 : Can I make changes to my order after placed ?
- You can make changes for any error made during the order placement by manually e-mailing us until the shop is open.
- Charges may apply - in any case you have placed a wrong order or size and we have time to make amendments for you , the handling fee for the change will be charged at GBP 7/case or US 12/case or equivelant amount chargeable for the service
17 : Cancel a placed order and refund ?
- We can ONLY refund you a PLACED order within 3 working days of its placement if you wish to cancel and ask for refund.
- Due to our involvement of manual work on your request and time of our colleague and cost involved , there will be a charge of GBP 7/case or US 12/case or equivelant amount chargeable for the service.
- Normally we will refund you within 7-10 working days or timeframe agreed by our salesperson/customer support.
18 : Why have I not received my parcel ?
- Please get in touch with club representative to ensure your parcel have not been mixed up or in case he/she cannot locate you to pass your goods.
19 : Notices and Terms & Condition
Notices displayed on our website for extended lead times for Chinese New Year , Christmas , Easter and other relevant holidays break and closure of production apply.
Terms & Conditions on our website apply on any matter not covered here in FAQ
20 : Unclaimed Parcels
Any parcel coming back to us as unclaimed parcel, we will contact the customer immediately and if we don't recieve a reply to re-arrange delivery within 60 days of our notification e-mail, Zoti holds right to dispose the parcel and its contents without further notification